Refund policy

Refunds & Returns

We absolutely guarantee the authenticity of all our products. All our perfumes are 100% authentic products directly taken from the manufacturer’s bottles and hand-decanted for customers. But unfortunately, we can not guarantee that you will like them, you may even hate them.

Please, note perfume is subjective. Tastes are different. Aroma and longevity depend on the skin type and body chemistry.

Please, be advised that samples are intended for testing. Since we make samples/decants individually to order and decanted samples can not be returned to their original bottles due to hygiene concerns, therefore we don't accept returns and do not offer refunds. All sales are final. You assume the responsibility for your purchase, and no refunds will be issued.

Damaged or Defective item

A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, leaked, bent (if not bendable), crushed, etc.

Bukhari Fragrances requires further evidence of the customer’s damaged item as pictures, videos, etc.

Order issues for damaged or defective products must be reported within 2 days after the “delivery date”.